The importance of one’s resume tends to be well understood, but cover letters often don’t receive the same amount of prioritization. Even if a company doesn’t require a cover letter, opting to not include one is giving up an opportunity to stand out from other candidates and leave a positive impression. This is especially true of a public-facing role in customer service, where a hiring manager needs to have the utmost confidence in your ability to handle the job duties and represent the company well. Create a winning cover letter for customer service positions with these tips:
Highlight Your Qualifications
When hiring managers read cover letters, they want to immediately be able to determine if the applicant can perform the job. Highlight your customer service qualifications as you introduce yourself and discuss your professional background. Focus on the top requirements listed in the job posting, and mention briefly how you have utilized the essential skills in previous roles with short examples.
Customize Each Time
A common mistake to avoid when writing a cover letter is thinking you only have to do it one time, and then you submit for all customer service positions for which you apply. Customize your cover letter every single time you apply for a role and tailor your wording to appeal to the specific company and its industry, mission, customer base, or other relevant factors. It will be more convincing to hiring managers and make them more likely to invite you to an interview – plus, it demonstrates your attention to detail and level of professionalism.
Convey Soft Skills
The logistics of customer service positions can be taught to employees, so don’t focus solely on your work experience (or think you are out of the running if you haven’t had a relevant former job) – what sets apart top performers in these roles is soft skills. Convey the soft skills you have that would make you an effective customer service professional, such as communication, empathy, conflict resolution, active listening, patience, and working well under pressure.
Demonstrate Enthusiasm
Once you have communicated why you would be a good fit for the role, finish your letter by reiterating your interest. Demonstrate your enthusiasm for the job by closing your cover letter with a clear expression that you hope they will consider you and that you look forward to discussing how you could be an asset to their organization.
Find New Opportunities
Are you ready to start pursuing customer service jobs? Team up with PrideStaff Akron to explore the possibilities. We work with employers in the Akron area for their hiring needs, and can match you with the job opportunities that are the best fit for you. Search our database of current available jobs.
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