Call centers generally have a high demand for workers and often don’t require specific experience, making it a relatively low barrier to entry. However, if you want to stand out against the competition and land the job, you have to make a lasting positive impression during your interview and give the hiring manager confidence in you being a company representative with customers. Stand out in the job market with these tips on how to shine in call center interviews this winter:
Do Your Research
Before your interview, take some time to do your research so you can tailor your interview responses to be more specific to the company. Carefully review the job description so you know what key skills the employer is looking for in the position. In addition, look up the company’s website, social media, or recent press releases to get a thorough understanding of its products/services, mission, culture, and any other relevant information.
Highlight Your Qualifications
Prepare ahead of time to highlight your qualifications in a persuasive manner to the hiring manager. Consider what experience you have that aligns with the job description’s requirements, and think of specific examples you could communicate during the interview. For example, think of times in which you successfully dealt with upset customers or instances of having to troubleshoot complicated problems, and be ready to give concise explanations that will be more memorable than broad responses others may give.
Emphasize Soft Skills
Working in a call center requires particular traits to be successful in the role, so it’s important to emphasize soft skills to make the hiring manager more likely to consider you. Soft skills that call center managers tend to look for in employees include communication, problem-solving, organization, ability to withstand pressure, conflict resolution, and time management. Think about the proficiencies needed to handle the day-to-day environment in a call center and include examples of your strengths in these areas in your interview answers.
Focus on Nonverbal Communication
Performing well in an interview isn’t just about what you say, but your overall demeanor, so focus on nonverbal communication to convey a professional and likable impression. When you speak, pay attention to your body language and make it a point to smile, make eye contact, nod, and sit up straight. This will help to demonstrate confidence and come across as engaged during the interview, which can help you stand out to the hiring manager.
Find New Call Center Opportunities in Akron, OH
Are you ready to explore what call center jobs are out there? Find opportunities that are right for you by working with an experienced staffing agency like PrideStaff Akron. Our team of recruiters can match you with the jobs that are the best fit with employers across industries. Search our database of currently available jobs to get started.
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